Terms & Conditions

1. We require a £100 deposit at the time of booking, to secure your booking with us. The full balance is due when we receive your flowers. We accept payment by Debit/Credit card, Paypal & Paypal Pay-in-3, Apple & Google Pay via our website. Please note we cannot accept payment by cheque or American Express. 

 

2. If you decide to cancel, we are entitled to withhold a sum of money to reflect the reasonable and foreseeable losses we have incurred as a result of the cancellation, or a loss of profit.  We also reserve the right to re-sell any pieces that have been made to order should you cancel your order.

 

3. It is the customer’s responsibility to ensure that the flowers reach us in the best condition. If they cannot be hand delivered they can be sent by Royal mail. 

The flowers must be labelled and packaged correctly for the journey (please see our instructions for this). We cannot take responsibility for any loss or damage done to your flowers by a third party employed by you or due to bad packaging. 

Please do not send items/flowers to us that you may want returned undisplayed. 

 

4. The service we offer at Mama Pacha is to preserve and display flowers in resin. We consider that this is the best way for your flowers to last long term. We cannot proceed with your order until we receive your completed order form. This will be sent within one week of your flowers have been fully dried). It is your responsibility to return this form to us within one week of your reference date, if we do not receive it within three months we reserve the right to recycle your preserved flowers.

There is a charge £50 for the return of leftovers for orders over £200 or £100 for orders under £200. Please indicate that you would like these returned when you confirm your display choice, as we cannot guarantee that they will be kept. 

 

5. Whilst at Mama Pacha we will always do our utmost to preserve your flowers to our highest standard possible, we do not take responsibility for any poor results due to the age, condition, variety and colour of your flowers upon delivery to us. This does not affect your legal rights as a consumer, under the Consumer Rights Act 2015. It is your responsibility to ensure that you are fully aware of the results to expect from the preservation of your flowers, which you are welcome to view before proceeding with your order.  

 

6. There will be a degree of artistic interpretation to our work which we reserve the right to make. This may mean that not every flower is included in your display if we feel this would compromise our work. Please do not hesitate to contact us if you have any concerns about this.

 

7. Your flowers will be dried to preserve them this will mean that the colours will most probably change and the surface finish will become matt in appearance, this we believe is a beautiful part of flower preservation. If you wish to view your flowers before they are framed to look at any colour change to help you to decide on a suitable display please do not hesitate to call us to make an appointment at our studio. Once your resin piece is completed, unless we are deemed to be in breach of contract, we will not refund money to you if you are dissatisfied with the colour or texture of your flowers, which is a normal result of flower preservation. This should be fully understood before proceeding with your order. Please be aware that preserved flowers can be visually affected by being placed in resin. 

 

8. In the event that you instruct us to replace any of your flowers, we are more than happy to purchase these on your behalf for which we will add a charge to your final invoice. The price will be approximately £40 depending upon the type of flower, quantity required and seasonal variations in the price of flowers. If the price will be over 10% more than £40, we will get your agreement to the cost first. We will replace your flowers with the closest match available, however we are unable to guarantee an exact match due to the variance of this natural product. 

 

9. In the event that you do not ask us to replace any of your flowers we understand and respect that for sentimental reasons you are happy for us to proceed with your original flowers only whatever their condition on arrival at our studio. We will gladly incorporate other items that are suitable in your display but this is at your risk and we cannot take any responsibility for their loss or damage. 

 

10. The complete process for preserving your flowers should take approximately 18 to 20 weeks, from when you confirm your display choice depending upon the time of year. Completion may be delayed if replacement flowers need to be sourced and preserved. 

 

11. We cannot be held responsible for the loss or damage of your flowers whilst in our care due to fire, storm, civil disorder, loss of electricity, flood, mechanical failure or any other event beyond our control. Please note that Mama Pacha’s liability is strictly limited to the amount of money that you have paid and no further compensation would be offered in these circumstances. Your flowers which are sent to us and preserved by us will remain our property until full payment for our services has been made. Your flowers will be dispatched once full payment has been received. 

 

12. We will not tolerate abusive or threatening language towards our staff and reserve the right to cancel your order if this occurs.

 

We highly recommend that you take the time to discuss fully with us the results expected from the preservation of your flowers. Please do not hesitate to contact us to find out more.